Your rights and obligations as a buyer on E-bazaar
Your rights and obligations as an E-bazaar seller
What do we do with the information we gather?
How long do we keep data for?
EB is committed to ensuring that the data that we hold is up-to-date and accurate. EB continually cleanse the data held within our CRM system, completing a full cleanse cycle at least once every 12 months
The data held for providing support and ancillary services is maintained as up to date and accurate during the continued process of providing this said support service.
We will take all reasonable steps to destroy or erase from our systems all data which is no longer required. We will keep your personal data for the duration of the account being active and for 1 year.
HOW WE PROTECT THE INFORMATION WE COLLECT
Request to Delete Personal Information:
You also have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
Once we receive and confirm your verifiable consumer request, we will delete or obfuscate (and direct our service providers to delete or obfuscate) your personal information from our records and commit not to re-identify data that has been deleted or obfuscated, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
To exercise the opt-out, access, correction, and deletion rights described above, as well as any data-related incidents or unauthorized disclosures, please submit a verifiable consumer request to us by either:
At eBazaar, we are committed to fostering an inclusive and respectful online environment for all our users. Our Anti-Discrimination and Hate Speech Policy reflects our dedication to promoting diversity, equality, and the well-being of our community members. We expect all users to adhere to these principles while interacting with our platform.
eBazaar does not tolerate discrimination based on race, ethnicity, color, religion, gender, sexual orientation, disability, or any other characteristic protected by law. Discriminatory actions, including but not limited to, targeting individuals or groups with derogatory remarks or harmful behavior, will not be tolerated.
Hate speech, which includes any speech, text, images, or actions that promote violence, hostility, or prejudice against individuals or groups based on their race, ethnicity, religion, gender, sexual orientation, or other protected attributes, is strictly prohibited on our platform.
Harassment, whether in public interactions, private messages, or reviews, is against our policy. We define harassment as any unwanted behavior, messages, or actions that create an intimidating, hostile, or offensive environment for our users.
If a user encounters any content or behavior that violates our Anti-Discrimination and Hate Speech Policy, we encourage them to report it immediately using the designated reporting mechanisms on our platform. Our team will review each report carefully and take appropriate actions in accordance with our policies.
Users who are found to be in violation of our Anti-Discrimination and Hate Speech Policy may face a range of consequences, including content removal, temporary suspension, or permanent removal from the platform, depending on the severity and frequency of the violation.
We believe in education as a tool for change. In some cases, we may opt for an educational approach, providing resources and information to users who may have inadvertently engaged in behavior that violates our policy, with the goal of promoting understanding and positive interactions.
We encourage our community members to contribute to a positive and respectful environment. Users are welcome to support others, report violations, and engage in constructive discussions that promote understanding and acceptance.
At ebazaar, we value the diversity of our users and are dedicated to creating a safe space where everyone can participate without fear of discrimination or hate speech. By adhering to this Anti-Discrimination and Hate Speech Policy, we can collectively contribute to an inclusive online marketplace where every individual is treated with respect and dignity.
This policy is subject to change, and any updates will be communicated to our users through our platform. Your cooperation and commitment to our policy are greatly appreciated.
Effective Date: 01-12-2025
Purchase Protection program for sellers applies to cases where the item does not arrive, and disputes about listing accuracy. In general, it will not apply to cases concerning damaged items, however Ebazaar may cover a seller’s first case related to a damaged item in each calendar year.
Furthermore, sellers are responsible for adhering to their own warranty or return obligations as mandated by relevant local laws.
Ensuring smooth and reliable delivery of products is crucial to providing a positive customer experience on Ebazaar.
Our delivery policy for sellers is designed to maintain consistency and transparency in the delivery process. By adhering to this policy, sellers can uphold customer trust and satisfaction while promoting a seamless online marketplace.
Sellers are required to specify accurate processing times for orders in their listings. This includes the time it takes to prepare an item for shipping and hand it over to the delivery carrier. Providing clear and realistic processing times helps manage customer expectations and avoids delays.
It is imperative for sellers to provide an accurate "dispatched from" address in their profile. This address is used to calculate shipping costs and estimated delivery times. Maintaining up-to-date address information ensures that customers receive accurate shipping estimates and helps prevent any confusion regarding the origin of the shipment.
Sellers should clearly outline the available shipping methods and associated costs for buyers to choose from. These costs should reflect accurate shipping expenses, including packaging materials and carrier fees. Offering multiple shipping options allows buyers to select the option that best suits their needs.
Whenever possible, sellers are encouraged to provide tracking information for orders. This not only helps sellers keep track of shipments but also offers buyers the ability to monitor the progress of their orders in real-time. It contributes to a sense of security and reliability for both parties.
While using third-party delivery or fulfillment services is permitted, sellers are ultimately responsible for ensuring that buyers receive their orders in a timely and satisfactory manner. Sellers should maintain communication with delivery services to address any potential issues that may arise during transit.
For sellers offering international shipping, it's crucial to provide accurate customs information and adhere to international shipping regulations. This helps prevent delays or issues at customs checkpoints.
Sellers should clearly communicate their return and refund policies to buyers in their listings. Addressing potential scenarios involving delayed or lost deliveries in the refund policy provides transparency and clarity to buyers.
By abiding by these guidelines, sellers contribute to a positive buying experience on Ebazaar, foster trust among customers, and build a strong reputation as reliable and responsible sellers. Our commitment to efficient and transparent delivery practices helps create a thriving online marketplace that benefits both buyers and sellers alike.
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